Privacy Policy | Frady Tree Care

Frady Tree Care

Effective Date: 03/11/2026

Frady Tree Care (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect information when you interact with our website, chat features, text messaging (SMS), voice communication systems, and other digital platforms.

1. Purpose of Communication Channels

Our website forms, AI chat, SMS messaging, and voice receptionist systems are provided for general business-related purposes, including:

• Appointment requests and scheduling
• Office hours and location information
• Billing or service-related questions
• General inquiries about our services

These communication channels are intended for general communication purposes only.

2. Information We May Collect

We may collect the following types of personal information:

• Name
• Phone number
• Email address
• Appointment request details (such as date/time preference)
• General questions or comments

This information is used solely to respond to your inquiry, provide requested services, send updates, or improve our customer experience.

3. Use of AI, Chat, SMS, and Voice Systems

We may use automated or AI-assisted systems to:

• Respond to general inquiries
• Route messages to our team
• Assist with appointment requests
• Provide business information

These systems are designed to support communication and customer service functions.

4. SMS Text Messaging Policy

SMS Consent

By providing your phone number, you consent to receive automated informational and promotional text messages from us.

No Sharing of SMS Data

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Opt-Out Instructions

You can cancel the SMS service at any time. Just text “STOP” to our number. We will send a confirmation message to acknowledge your request. After this, you will no longer receive SMS messages from us unless you re-enroll.

Help Instructions

If you need assistance, reply “HELP” to any message or contact us directly using the information provided below.

Message Rates and Frequency

Message and data rates may apply. Message frequency varies.

5. How We Use Your Information

We use the information we collect to:

• Respond to inquiries
• Provide customer support
• Send appointment confirmations or updates
• Deliver informational and promotional communications (if consent is provided)
• Improve our website and communication systems

We do not sell personal information to third parties.

6. Data Protection & Security

We take reasonable administrative, technical, and physical measures to protect the information submitted through our systems. However, electronic communication methods such as SMS, email, and online chat are not fully secure, and we cannot guarantee absolute security.

7. Third-Party Services

We may use third-party service providers to support website hosting, chat services, SMS delivery, voice systems, or analytics. These providers are required to follow privacy and security standards appropriate to their services.

8. Cookies & Website Analytics

Our website may use cookies or similar tracking technologies to improve user experience and analyze website traffic. You may disable cookies in your browser settings, though some website features may not function properly.

9. Your Acknowledgment

By using our website, chat features, SMS services, or voice communication systems, you acknowledge and agree to this Privacy Policy.

10. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact:

Frady Tree Care

📍 Winston Salem, Greensboro, High Point, Charlotte, Concord, Salisbury

📞 704-644-2516 / 📞 336-236-1006

🌐 https://fradytreecare.com/

Important Notice

This Privacy Policy is provided for general informational purposes and does not constitute legal advice.